Heartleaf Soothing Trial Kit

At SkinGlow.ae, we are committed to providing you with the best shopping experience, including fast and reliable shipping services. Below is our detailed shipping policy to ensure that your orders reach you promptly and securely.

Shipping Locations

We currently offer shipping within the United Arab Emirates (UAE). We do not currently offer international shipping. However, we may expand our shipping options in the future, and we will notify customers accordingly.

Processing Time

• Order Processing Time: All orders are processed within 1–2 business days (Sunday to Thursday, excluding public holidays).
• Dispatch Time: Once your order is processed, it will be dispatched for delivery within the same business day or the next, depending on the time of your order.
• Order Confirmation: You will receive an email confirmation once your order is processed. Once dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Methods and Delivery Times

We partner with trusted courier services to ensure the safe and timely delivery of your orders.

• Standard Shipping: Typically delivered within 2–5 business days depending on your location.
• Express Shipping: For faster delivery, we offer express shipping, which takes 1–2 business days.
• Delivery times may vary during peak seasons or due to unforeseen circumstances such as weather conditions or holidays.

Shipping Costs

• Free Standard Shipping: Enjoy free standard shipping on all orders above AED 200.
• Standard Shipping Fee: AED 15 for orders below AED 200.
• Express Shipping Fee: AED 30, regardless of order value.

Order Tracking

Once your order has been dispatched, we will send you a tracking number and a link to track your order online. You can also check the status of your order by logging into your account on SkinGlow.ae.

Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. SkinGlow.ae is not responsible for delays or issues caused by incorrect or incomplete address information. If you notice an error in your shipping details, please contact us immediately at support@skinglow.ae.

Delivery Issues

If you experience any issues with delivery (e.g., delays, missing parcels), please contact us within 7 days of the expected delivery date. We will assist you in resolving the issue.

Customs and Duties

As we currently only offer shipping within the UAE, customs duties or taxes do not apply.

Returns and Exchanges

For information on returns and exchanges, please visit our Returns & Exchanges Policy.

If you have any questions or concerns about your order or shipping, feel free to contact our customer support team at support@skinglow.ae.

We appreciate your trust in us and are excited to deliver your SkinGlow products to you!

Refund & Returns Policy

• Returns: Return items within 7 days, unused, unopened, and in original condition for a refund or exchange.
• Non-Returnable: Opened skincare products, gift cards, and sale items.
• Refund Process: Contact support@skinglow.ae, return the item at your cost, and receive a refund within 5-10 days.
• Exchanges: Contact support for exchanges.
• Damaged/Defective Items: Report within 7 days for a refund or replacement.
• Late Returns: Returns after 7 days may incur fees.

Contact:
Email: support@skinglow.ae
Phone: +971-52-621-6956