Privacy Policy

At SkinGlow.ae, your privacy and the security of your personal data are of the utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data when you visit and make purchases on our website.

By using SkinGlow.ae, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services. This includes:

  • Personal Information: When you create an account, place an order, or interact with our website, we may collect personal details such as:
    • Name
    • Email address
    • Phone number
    • Shipping and billing address
    • Payment information (processed securely via third-party payment gateways)
  • Non-Personal Information: We may also collect non-identifiable information that helps us improve our website and services. This includes:
    • IP address
    • Browser type and version
    • Pages visited on SkinGlow.ae
    • Time spent on the website
    • Referring website (if applicable)

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process Orders: We use your personal information to process and fulfill your orders, including payment processing, shipping, and customer support.
  • To Improve Our Website: We may analyze the data to improve the functionality, layout, and user experience of SkinGlow.ae.
  • To Communicate With You: We may use your email address to send you order updates, promotional offers, or information about new products and services. You can unsubscribe from marketing emails at any time by following the instructions in the email.
  • To Provide Customer Support: We may contact you to resolve issues related to your account or orders.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on SkinGlow.ae. Cookies are small files stored on your device that help us recognize your preferences and provide a personalized experience.

You can choose to accept or decline cookies through your browser settings. However, disabling cookies may limit certain features of our website, such as remembering your login details or storing items in your shopping cart.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. Your payment information is processed securely via trusted third-party payment providers who use encryption technology to safeguard your data.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to perform functions such as:

  • Payment Processing: We use secure payment gateways (e.g., credit card processors) to handle your transactions.
  • Shipping: To fulfill your orders, we share your shipping address with our courier partners.
  • Marketing and Analytics: We may share aggregated, non-personal data with marketing and analytics partners to improve our offerings and customer experience.

We will only share your personal data when necessary to comply with legal obligations or when required to protect our rights or the safety of others.

6. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies when visiting external links.

7. Your Rights

As a user of SkinGlow.ae, you have the following rights regarding your personal information:

  • Access and Update: You can access, update, or correct your personal information through your account settings on the website.
  • Data Deletion: You may request the deletion of your account and personal information by contacting our support team. Please note that certain information may need to be retained for legal or administrative purposes.
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails by clicking the unsubscribe link in any marketing email you receive.

8. Children’s Privacy

SkinGlow.ae does not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

Thank you for trusting SkinGlow.ae with your personal information. We are dedicated to providing a safe and secure shopping experience.