Return & Refund Policy – SkinGlow – Rasha Trading LLC

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition as received

Unworn or unused

With original tags attached

In its original packaging

Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us via:

WhatsApp / Call: 052 621 6956

Email: info@skinglow.ae

Once your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.

⚠️ Items sent back without prior return approval will not be accepted.

Return Address

Skinglow – Rasha Trading LLC
Office No. M13-81 Owned by Mohammed Salem Bakhit Al Bakhit Al Falasi Deira – Hor Al Anz East

(Return address details will be shared after return approval.)

For any return-related questions, feel free to reach out to us anytime via WhatsApp, call, or email.

Accepted Payment Methods

We currently accept the following payment options:

Cash on Delivery (COD) – Pay in cash upon delivery

Debit / Credit Cards – Visa & MasterCard (where available)

All payment transactions are processed securely. SkinGlow does not store your credit or debit card details.

Payment Confirmation

Prepaid Orders: You will receive a confirmation via email or WhatsApp once payment is successfully verified.

Cash on Delivery Orders: Please ensure the exact amount is ready at the time of delivery.

Currency

All prices listed on skinglow.ae are in UAE Dirhams (AED) and include applicable taxes unless stated otherwise.

Damages & Order Issues

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and resolve it promptly.

Exceptions / Non-Returnable Items

The following items are non-returnable:

Personal care & beauty products

Perishable goods (food, flowers, plants)

Custom or personalized items

Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to:

Return the original item (once approved)

Place a new order separately

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.

Approved refunds will be processed to the original payment method within 10 business days

Bank or card processing times may vary

If more than 15 business days have passed since your refund approval, please contact us.

Contact Us

📞 WhatsApp / Call: 052 621 6956
📧 Email: info@skinglow.ae

At SkinGlow, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re always here to help.